Frequently Asked Questions
Everything you need to know about your Design Museum Shop experience.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Are the products in the shop exclusive to the Design Museum?
Yes, many of our items are limited edition collaborations or exclusive designs developed specifically for the Design Museum Shop and cannot be found elsewhere.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.